Are your processes documented consistently across your departments? You may think so but a closer review of your documentation may reveal otherwise. A recent client review in this area revealed some interesting aspects -
σ Not all divisions had the same level of detail
σ Where divisions crossed services, the procedures are written differently
σ Some procedures required within a division were lacking any documentation
Not only having processes in place, but more importantly having documentation of the processes is key to a successful operation. Schooner Group can assist you in the review of your processes and prepare consistent documentation of your operations across multiple divisions and business units.
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