The efficiencies of the operations significantly impact the customer service and profitability of a business. An error rate of 1-4% can be detrimental to the sustainability and viability of an organization.
In the Sunday, Sept. 11th edition of the Boston Globe, there was an article regarding the Health Inspections at the State operated pools and spray parks of the Massachusetts Department of Conservation and Recreation. The article noted that of the 175 inspections reviewed, there were issues in about 2/3rds or 66% failed inspections. Here are some of issues that can impact operations:
σ Non-Documented Programs or Procedures
σ Non-Accountability for failure to follow procedures
σ Tolerances not set properly
Systematic Controls are a vital business operation. With the correct policies and procedures for Operations, a business will be able to reduce operating costs and improve profitability. Schooner Group can assist you in the establishment of a cost effective monitoring and accountability mechanism for your business to meet this important goal.
